I design digital experiences that are clear, inclusive, and grounded in real user needs. Whether you're building from scratch or refining an existing product, I offer:

• UX research and synthesis

• Interaction and interface design

• Prototyping and usability testing

• Information architecture and content strategy

I specialize in making complex systems easier to understand through learning experiences that engage, empower, and scale:

• Designing staff onboarding and continuing education programs

• Creating eLearning content, workshops, and resource guides

• Facilitating training on UX principles, service design, and customer experience

• Supporting change management through thoughtful learning strategy

For teams looking to improve how they serve people, I help untangle complexity and design better systems from the inside out:

• Mapping service journeys and identifying friction points

• Redesigning workflows and processes

• Creating tools that empower frontline staff

• Aligning user needs with business goals

I partner with indie bookstores to strengthen what makes them special. Whether you're opening a new shop or refining a legacy store, I can help with:

• Streamlining daily operations

• Designing impactful staff training

• Curating data-informed, community-rooted inventory

• Improving store layout, signage, and customer flow